Telephone System Selection for Taylor & Emmet

Requirements analysis and supplier engagement to select a new telephone system

Executive Summary
Client challenge:
We were retained by Taylor & Emmet to consider the need for a new telephone system. The scope of the project was as follows:

To determine the business requirements for the Telephony system.
To document these requirements into a Request to Tender (RTT) Document.
To identify and short list both suppliers and technical solutions.
To provide information to lead to eventual solution selection.

BDC’s Solution
To facilitate the identification of the correct telephone system to meet the firm’s requirements.

Requirements were documented following interviews with key staff across the firm.
The market was researched for appropriate technical solutions and resellers
Assisted with the tender process to obtain standardised responses which were complete and could be compared.
Provided a full tender response summary to allow the firm to choose the most appropriate solution.

Engagement impact

An overview of our general IT observations.
A high-level summary of the firm’s current practice management system usage.
An IT recommendations paper to be used as guidance for the Chief Executive during a partners meeting.